Once check out is complete I can not guarantee that I will be able to update your order. I will try my best, but any charges incurred from the need to redirect an order, or return to sender to re-deliver as a result of an incorrect address used at checkout, will be borne by the customer.

I completely get it, I change my mind too!!

In some circumstances I may be able to cancel your order, but you will be required to cover any transactional fees incurred (usually 10%)

So, if you need to cancel please do email me as soon as possible. Once an order is packed I am unable to cancel, sorry!

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

I want to speak to you too! Contact us with any questions, concerns, or feedback. I will be sure to get back to you within 48 hours.

I would LOVE for you to gift a Pixie Purse!

Please let me know your intentions by adding a note at checkout and I will ensure the invoice is removed from your package prior to postage. Please review my shipping policies regarding delivery as it may be prudent to ensure your recipient knows to expect a parcel. Alternatively, I also offer gift vouchers that are redeemable for up to 36 months from the purchase date.

Pixie Purse Gift Vouchers can only be redeemed online at www.pixiepurses.com

Our Gift Vouchers cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferable. Pixie Purses are not responsible for lost or stolen Gift Vouchers. Risk of loss or theft and title for Gift Vouchers passes to the purchaser on transfer. This Gift Voucher and purchases made with it, are subject to the terms of trade as set by Pixie Purses, which may change from time to time.  Gift Voucher value expires 3 years after purchase.

Where possible, we instruct your courier to leave your parcels in safe place. If you don't have a safe place, or you live in an apartment please select NO AUTHORITY TO LEAVE at checkout. In these cases, our couriers will deliver with a signature, or provide photo evidence of delivery to your address. If there is not a safe place to leave the parcel you may be required to collect it from the depot or post office.

Once the order is dispatched we will send you tracking and once delivery takes place, we can provide you with proof of delivery in the way of either GPS coordinates to your property, or photographic evidence of the parcel being delivered.

If you do not select Signaure on Delivery at checkout, you agree to accept full responsibility for your parcel. If leaving in a safe place, you also accept that we are unable to launch investigations or claim via insurance for parcels stolen from your property.

We strongly encourage you to select Signature on Delivery if you have any concerns about whether a parcel is safe.

Please note, once a parcel leaves me, the receiver often has more visibility over the parcel movements than I do. Please check your tracking details online as your first point of call. In busy and peak times, please plan ahead and order with plenty of time to spare.

We currently ship to the United States, Canada, Australia, New Zealand and the UK. To enquire about shipping to a different destination, please contact me. Please note, some items are unable to be shipped to these locations due to specific regulations, or size.

I dispatch orders every second day. For urgent orders, please email me with your order number to request an upgrade.

• Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
• Products that cannot be returned are items marked Clearance or Seconds. This stock is sold as is, and you accept that for a reduction in price, your item will be ‘seconds stock’ which may contain imperfections. 
• You are Responsible for all Return Shipping Costs, and original shipping costs are not refunded. If Free Shipping has been provided, your refund will be less any of the original shipping costs incurred by Pixie Purses.
• I do not accept returns or exchanges on Hair Clips / Bands due to Hygiene reasons.

You are required to pay the cost of returning the item(s) to me (including all postal or courier charges). Any refund issued will also be less any shipping costs originally incurred by Pixie Purses.

I also charge a 10% restock fee for items returned or cancelled due to change of mind.

Pixie Purses will endeavour to process your returned product as soon as it is received. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.
PLEASE NOTE: Pixie Purses™ reserves the right to reject returns outside the 30 day return period, or items which are returned, but are not in their original condition and/or packaging. 

If you believe your product is faulty, please send me an email with in 3 days of receiving your order. I reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product. 

For missing items or replacement parts, please touch base within 3 days of receiving your order. 

I implore you to check your delivery when received as I may be unable to assist if these time frames are not adhered too.

I offer a one year Manufacturing Warranty on all of my products. This does not include damage as a result of wear and tear, misuse, inappropriate cleaning or damage caused from incorrect storage.

If you believe your product is faulty, please send me an email within 3 days of receiving your order. I reserve the right, inline with consumer protection laws, to issue replacement parts where deemed appropriate, or a replacement item, rather than a refund of product. 

I implore you to check your delivery when received as I may be unable to assist if these time frames are not adhered too.

• If you are requesting a refund, I require the complete item to be returned to me, however where an item is deemed faulty I will cover all return shipping costs. 

For Missing Parcels or Transit Damage claims, a report must be made within 24hours of receipt of goods and I reserve the right to issue a replacement item, replacement box or a replacement part to rectify the issue or issue a refund if the item is damaged beyond repair. Your obligation is to provide me with supporting proof of courier damage in the form of photos of the box and contents. In some circumstances our courier may require you to return the parcel to their local post shop to assess the item themselves.

The 24hr time frame is set by the couriers and any claims outside of this window from Transit Damage may not be honoured. Failure to provide evidence of Transit Damage within the required time frame may also result in the claim being rejected.

• Do not soak your Pixie Purse in water, they are not washing machine friendly.
• Wipe with a soft damp cloth to remove any residue.
• Avoid Direct Sunlight. Extreme heat and sunlight can cause the colors to fade.
• Store in a dry location. Moisture can cause mould which is harmful.
• Have fun with Pixie Purses. Style them, take them out, and most importantly store your favorite treasures inside!

I do offer Layby. Please select this option at checkout and I will email you an invoice for payment.